Sound Mute Privacy Policy

Last updated: 1/OCT/2025

At Sound Mute, we are committed to protecting your personal data and respecting your privacy. With over a decade of expertise in sound isolation and acoustic solutions across Egypt and the Gulf region, we understand that trust is at the foundation of every relationship including how we handle your information online.

This Privacy Policy explains what data we collect, how we use it, the measures we take to keep it secure, and the rights you have regarding your personal information.

By using our website whether to browse our company profile, request services, or purchase products through our e-commerce platform you agree to the practices outlined in this policy.

Information We Collect

We may collect and process the following types of information when you interact with our website:

1. Personal Information

Name, email address, phone number, company name, job title (when submitting forms, inquiries, or consultations).
Shipping and billing address (for product orders).

2. Payment Information

Payment details required to complete a purchase (Visa, Fawry, ValU).
Sensitive payment data is processed securely through our trusted payment providers and not stored on our servers.

3. Technical & Usage Data

IP address, browser type, operating system, pages visited, time spent on the website.
Collected through tools like Google Analytics and Microsoft Clarity to improve website performance and user experience.

4. Marketing & Tracking Data

Information related to your interactions with our ads, such as clicks, conversions, and browsing activity.
Collected via Google Ads and Meta Ads (Facebook & Instagram).

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver products and services you request.
To process payments and manage transactions.
To respond to inquiries, consultation requests, or support tickets.
To analyze website usage and improve site functionality.
To personalize content and marketing campaigns.
To comply with legal obligations and protect against fraudulent activity.

Payment Processing

We partner with secure third-party providers (Visa, Fawry, and ValU) to process online payments. Your payment details are transmitted securely using encryption protocols. Sound Mute does not store full payment card details on our servers.

Data Storage & Security

Customer data is stored in secure hosting databases protected by industry-standard security measures.
Access is restricted to authorized personnel only.
We implement encryption, firewalls, and routine security monitoring to safeguard your data.

Third-Party Tools & Integrations

We use trusted third-party services to enhance our website:

Google Analytics – website performance tracking.
Google Ads – remarketing and ad personalization.
Meta Ads / Facebook Pixel – conversion tracking and advertising optimization.
Microsoft Clarity – heatmaps and session recordings for user experience improvements.

These third parties may collect data in accordance with their own privacy policies.

User Rights

We respect your right to control your personal data. You have the right to:

Request access to the information we hold about you.
Request corrections if your information is inaccurate.
Request deletion of your personal data where applicable.
Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

Retention of Data

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulation, or our business practices. Updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

📧 Email: info@sound-mute.com
📞 Phone: +20 112 605 2626
📍 Address: Sound mute, 7th Street, Pyramids Gardens, Giza Governorate, Cairo, Egypt